Returns & Exchanges

For eligible US orders, we have a 7-day return policy. To receive a refund to your original payment method, the return must be initiated, shipped, and received by us within 7 days of the first attempted delivery. Returns received after 7 days are eligible for store credit only and must be postmarked within 7 days of delivery. We appreciate a speedy return as we operate on limited inventory as a small business.

Return window Credit method
Return received within 7 days of delivery Refund to the original payment method        
Return received after 7 days of delivery Store credit (must be postmarked within 7 days of delivery)

Start a return or exchange here.


Eligible Return or Exchange

Non-Returnable Items:

  • Sale items
  • Items marked as Final Sale
  • Orders shipped outside the United States

Eligibility Requirements:

  • Be unused, unworn, unwashed, unaltered, and undamaged
  • Be free of odors, stains, or other conditions that prevent resale
  • Include all original tags attached
  • Be returned in original packaging, if applicable (e.g., boxes, hangers, garment bags).

Please note: unauthorized or ineligible returns will not be processed or returned to the sender. We cannot assume responsibility for lost packages without proof of delivery to our return address.


Order Cancellations

Orders cannot be cancelled once placed. Please email us if you have any questions, and we are happy to help.


International Orders

Due to the extended transit times and higher shipping costs, we are unable to process returns or exchanges for orders shipped outside of the United States. Please email us if you have any questions, and we are happy to help.


Faulty/Damaged Products

We carefully inspect all products for quality before shipping. If you receive a product that is faulty or damaged, please start a return within 48 hours of delivery. In our follow up email, we will request photos to help resolve the issue quickly.


Need help? Please contact us at hello@namu-shop.com
BACK
TO
TOP